Job Type:                 Client Services

Req'd Education:    2 Year Degree

Req'd Experience:  At Least 1 Year

Req'd Travel:           Negligible

Employee Type:      Full-Time Employee

 

gMed Customer Care Specialist establishes relationships with gMed clients designated as sensitive and/or critical. This position works with clients and gMed team members to resolve the needs and issues of these special clients, and produce documentation for future solutions. The key goals of this position are to:

• Establish relationships with designated customers to facilitate system adoption and promote user satisfaction from the time a trainer is deployed until the customer signs off on the implementation.

• Establish relationships with clients designated as sensitive and/or critical to resolve open cases.

• Monitor satisfaction for customers that are not classified as sensitive and have achieved implementation signoff.

• Thoroughly understand gMed solutions and their application for designated customers.

• Contact designated customers on a regular basis to clarify new cases, follow up open cases, monitor progress, and ensure satisfaction.

• Coordinate internal resources to obtain timely case resolution.

• Verify that implemented solutions meet customer expectations and closes open cases when appropriate.

REQUIREMENTS:

• The ideal candidate must have excellent communication skills, patience and strong problem solving skills. Empathy and the ability to handle stressful situations with finesse and professionalism are key requirements.

• Software industry experience is required.

• An Associate's Degree is required.

• Technical Skills - Knowledge of Windows XP, Microsoft office Suite, VPN Clients and Remote access software is required. Hardware knowledge and training is a plus.

To apply for this position, please send your resume via E-mail or fax (954) 659-9326.